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E D I Express, Inc.

408 inquiries |
Freight Forwarding Services

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2303 West 190th Street
Torrance, CA 90504 | Get Directions

(800) 365-0100

http://www.ediexpressinc.com

Monday - Friday: 8:00 am - 5:00 pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/17/2021 Jaimie H.

Horrible Company

A sales rep named Brian Van-Dyke came into my office several times asking us to try his company EDI for our freight shipments. After hounding me for weeks I allowed him to quote some of my freight and his prices were great, so we tried them out. Upon delivery, the consignee sent me photos of damaged freight that EDI had delivered to them. I contacted Brian to let him know of the problem and he forwarded me a claim form to fill out. I did as instructed and I was informed 6 weeks later, by their claims department, that my claim was denied. I immediately contacted Brian and he ASSURED me this claim would be paid to me and was very apologetic to the problem I had. This run around went on for weeks. Shipment delivered 10/05/2020 and as of today 2/12/21, Brian will no longer return my emails and no claim has been paid. I trusted my freight with these people, and they do not back anything they say. No returned emails and Brian lying to me saying we would be compensated for the damages and replacement product I had to resend. Lesson learned...stick to my trusted sources!!!!!!!!!!! BROKERS TAKE NO RESPONSIBILITY WHEN PROBLEMS HAPPEN!!!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against E D I Express, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

EDI Express sole purpose is to offer fast, direct, coast to coast service. We are very confident that we will save you time and money on all your shipments. EDI Express is committed to giving you the best value for your transportation dollar.

Primary Contact:	Customer Service
Business Started:	3/29/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

EDI Express, Inc.

EDI Express

Websites:
There are no additional web sites.

Contacts:

Sanka Marcelline (Claims Manager)

Jerry Kelleher (Senior Vice President)

Luis Torruella (President)

Claims Department

Addresses:

19021 South Reyes Avenue, Rancho Dominguez, CA, 90221

596 West 135th Street, Gardena, CA, 90248

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