E Trade Securities Incorporated ratings, reviews and complaints - Securities Brokers and Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against E Trade Securities Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing online stock trading.

Primary Contact:	Idaona Sherrill-Ellison (Supervisor Customer Service)
Business Started:	4/1/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. To file a complaint or obtain additional information contact the BBB of San Mateo located at 510 Broadway, Suite 200, Millbrae, CA 94030 or call (650) 552-9222. The Bureau's website address is www.sanmateo.bbb.org and the email is info@sanmateo.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

E Trade Group, Inc.

Websites:
There are no additional web sites.

Contacts:

Lori Smith (Service Quality Office Asst.)

Owner

Jarrett Lilien (President)

Rodney Carr (Customer Service Supervisor)

Connie Dotson (Service Quality Officer)

Other Categories:

Other Financial Services

Other Investment Companies and Services

Addresses:

P.O. Box 3070, Menlo Park, CA, 94026

Reputation Report

E Trade Securities Incorporated

Complaints and Resolutions

Other Information