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Eagle National Mint

  271 inquiries |
Coin Dealers and Supplies |   Business Alert

P.O. Box 67777
Los Angeles, CA 90067
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Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company fails to ship orders within the specified delivery dates fails to issue refunds in a timely manner and that customer service representatives do not provide factual information concerning the status of their orders. In some cases customers complain the company failed to notify them that items ordered were out of stock or in a few cases had not yet gone to mint.~~The company responds to all complaints by shipping orders canceling orders apologizing for delays and issuing refunds.

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Complaint Closing Statistics

0 complaints against Eagle National Mint closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We offer unbeatable deals on the coins and currency you value most.

Primary Contact: Todd Southwick (Owner)
Business Started: 3/2/2007
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation the company must ship your order when promised. If the company doesn't specify a shipping time it must send the merchandise within 30 days. If there will be a delay the company must give you the option to either agree to the delay or cancel the order. ~~If you decide to cancel your pre-paid order the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase the seller must adjust your account within one billing cycle.

Other Considerations

Buying rare coins can be risky because of the absence of consumer protection standards. Coin investments carry no guarantee of a profit do not pay interest or dividends generally must be held onto for several years and do not appreciate rapidly. Liquidity may also be an issue to consider. If necessary to liquidate your investment how easy would it be to find a buyer?~~Before making a buying decision have an independent source verify grading and pricing. Remember grading is the opinion of the appraiser and involves some degree of subjectivity. Age and rarity may be decisive factors in determining values but the ultimate value is determined by the price a collector is willing to pay. Do comparative shopping and research. If purchasing from a dealer or broker find out if your contract has buy-back provisions in the event you need to liquidate. Ask about refund and exchange policies. Verify the authenticity of your delivered coins and get any representations or promises concerning projected resale values in writing.

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Additional Info

DBAs:
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Websites:
There are no additional web sites.

Contacts:

Tiffani Johnson

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