Ecost.com ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers experienced difficulty obtaining their rebates claim ordered products could not be sold because it was on back order or there was a pricing error. Others allege orders received were defective or contained the wrong parts.~~The company responds to most complaints by providing a full refund. In other cases the company honored rebates corrected pricing errors shipped the correct merchandise issued partial refunds or explained their policies.

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Complaint Closing Statistics

0 complaints against Ecost.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ecost.com offers a fast and easy way to save money and time on your next online purchase of computer hardware, software, peripherals and other consumer products.

Primary Contact:	Cindy Cailing (Director Of Marketing)
Business Started:	2/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ecost.com, Inc.

Websites:
There are no additional web sites.

Contacts:

Emmeline Chua (Customer Service Supervisor)

Vanessa Ladaban (Customer Service Supervisor)

Accounts Payable

Jeffrey Quimson (Customer Service Manager)

Other Categories:

Computer Software Services

Addresses:

2555 West 190th Street, Suite 106, Torrance, CA, 90504

Reputation Report

Ecost.com

Complaints and Resolutions

Other Information