El Caballo Muffler Shop ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against El Caballo Muffler Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

El Caballo Muffler Shop has been providing general automotive repair services, specializing in radiator repair, mufflers and other mechanical work. We are licensed!

Primary Contact:	Hector Morales Lopez (Owner)
Business Started:	7/1/2001
Social:

About El Caballo Muffler Shop

Whether you need catalytic converter services or auto electrical service, you can be sure that you will be getting top-notch service and quality workmanship here at El Caballo Muffler And Auto Repair Shop. Our mechanics have been properly trained to take on any job you have for us. We promise to service your car quick and will have the job done in no time. Give us a call today or bring in your car, and we promise to give you the quality service that you would want when you come to one of the best auto repair shops around the area.

Here at El Caballo Muffler And Auto Repair Shop, we know that affordable car repair services are hard to come by. We all know how important it is to have reliable transportation. That is why we are here to offer some of the lowest prices in the industry for car repair. Many people come to us because we got them covered in all areas when it comes to car repair. If you want great car repair services around San Bernardino, make sure you come to El Caballo Muffler And Auto Repair Shop.

Services
Used Tire Shop
Auto AC Repair
Catalytic Converters
Exhaust Systems
Muffler Shop
Auto Repair
Auto Repair Shop
Auto Electrical Service
Tire Shop
Car Repair

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 260333
Status: Valid

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

El Caballo Muffler & Radiator

El Caballo Auto Repair

El Caballo Tires and Muffler Shop

Websites:
There are no additional web sites.

Contacts:

Jose Lopez (Owner)