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El Potro Market

13 inquiries |
Other Retail Stores

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20525 Roscoe Blvd
Winnetka, CA 91306 | Get Directions

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/12/2025 Justine A.

Put in an item description on the receipts and the number of items bought.

I've recently looked over my receipts and that there are one dollar amounts printed on my receipts in which I've never seen anything with a price tag that is marked for one dollar in side the store and no item to count for once home for those single dollars. I believe that they are deliberately taking money from customers and customers can't prove it because everything's marked miscellaneous on the receipts. My request is if they could put an item description on the receipts to help make it clearer on purchases made and the number items bought. I have gathered up five receipts so far and do not know how long they have been doing this and I'm sure I'm not the only customer they do this too. I believe they are doing this to everybody. so my request is that if they can have a system that states the items specifically like the Dollar tree does I'd feel better shopping there but in the meantime I want to alert everyone that they're taking money from customers and customers are unaware of it. Please it's violating to know that these people have been taking from me , especially after I spend so much there. Thank you for your time and I urge you to please look into this matter and help solve it..

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against El Potro Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is other retail stores.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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