Electronic Factory Outlet, Inc. ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaints allege products or accessories were defective, and products or models purchased were different in the package. Customers also claim used products were sold as new, and the company refused to provide manuals or other materials that were supposed to be included with the product. One customer alleges the company sold a television that they could not deliver after taking a deposit. The company responded to a few complaints by providing technical support or offering another product. Some complaints are closed as unresolved, meaning the customers are not satisfied with the company's response. Some complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Electronic Factory Outlet, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling name brand merchandise for less such as audio, video, car stereo, computer, video games and more.

Primary Contact:	Mohamed Khatib (Owner)
Business Started:	3/1/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Joe Scander (Customer Service)

Michael Bautista (Contact)

Addresses:

11223 East Washington Blvd, Santa Fe Springs, CA, 90670

16333 Harbor Blvd, Fountain Valley, CA, 92708

Reputation Report

Electronic Factory Outlet, Inc.

Complaints and Resolutions

Other Information