ELiberation.com ratings, reviews and complaints - Internet Advertising Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to pay members as agreed for surfing their sites. Others allege their account balances decrease without explanation, and still no payments are sent. Many complain they receive only computer generated lies in response to their requests for earnings checks.

The company responds to most complaints by either advising members payments are in process, or explaining that business expansion has caused delays. Many received form letters implying they are cheating by clicking numerous times on the same banner in order to increase their earnings. The company contends this is evidenced by tracking the click patterns of members.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ELiberation.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing internet and e-commerce services.

Primary Contact:	Ted Turner (Vice President)
Business Started:	1/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers internet users the opportunity to earn money by clicking on advertising banners. Participants are referred to as members and can access their earnings or account balances on line. Members are reportedly paid $0.03 cents per banner click.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

E Pilot

EPilot.com

Websites:
There are no additional web sites.

Contacts:

Bob Benoit (Chief Tech Officer)

Heath Clarke (President)

Michael Sawtell (CEO)

Nick Young (Marketing Manager)

Addresses:

4 Executive Park Circle Suite 225, Irvine, CA, 92614

23046 Avenida De La Carlota #300, Laguna Hills, CA, 92653-1534

Reputation Report

ELiberation.com

Complaints and Resolutions

Other Information