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Elite Nail

127 inquiries |
Nail Salons

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1820 East Colorado Blvd
Pasadena, CA 91107 | Get Directions

(626) 744-9946

Monday - Saturday: 9:30am - 7:30pm Sunday: 9:30am - 6:30pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/15/2013 Melissa P.

Bad Customer Service

I have been going there for about 6 months and the customer service has always been okay. Until today, I could not believe how bad the customer service was. I come in with my kids and in the middle of me getting my nails done the owner Linda told me I can not come there with my kids anymore! I couldn't believe my ears! That is total discrimination! My kids are well behaved they weren't running around they were not breaking anything. The owner should have told me this way before making an appointment and why was it never an issue before. Instead she tells me while I am getting my nails and toes done! I paid for my services and told her I will never come here again! I have been too many nail salons and this has never happened to me! No one has ever told me not to come with my kids! If you have kids please do not come here!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Elite Nail closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Elite Nail, Specializes in the following services; Services: Acrylic Nails, Eyebrow Threading, Eyelash Extensions, Full-Leg Laser Treatments, Full-Leg Waxing, Manicures Pedicures, Shellac Nails, ect...

Primary Contact:	Viet H. Phan (Owner)
Business Started:	8/4/1997
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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