Total Amount in Dispute:
$1,140.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Most complainants allege the company fails to disclose that additional cash up to $3000 is required to implement the program after purchasing the Internet website opportunity. Some complainants allege additional money is debited from accounts without authorization or they have difficulty obtaining technical support. Other complainants contend the company fails to honor the 30 day money back guarantee by not providing refunds as advertised.
The company responds to some complaints by advising that refunds were issued or are in process. Most refund requests are denied due to various policies on refund eligibility. To be eligible for a refund the customer cannot hold the product for more than 30 days and cannot activate the site. Some complainants were dissatisfied with the responses claiming it took longer than 30 days to activate their website and without activating the site they were unable to determine if the opportunity was as advertised. Many complaints are unanswered.
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