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Enterprise Rent-A-Car

  33 inquiries |
Automobile Rental Service

28251 Marguerite Parkway #D
Mission Viejo, CA 92692
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(949) 916-5050

Company Rating

A

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Enterprise Rent-A-Car closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing auto rental services.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Spend some time checking cars and rates online. If you book well in advance of when you need the car, you can continue checking and cancel your reservation if you later find a better deal.

Be aware that taxes and other fees, which can total a considerable percentage of what you pay for a rental, will be added to the rate you are quoted. Look into renting from other than an airport site to see if that will save money.

Find out in advance what your own automobile insurance or the credit card you will use to pay for the rental will cover on your rental car. If coverage is adequate, you may not want to add the further expense of loss damage waiver offered by the rental company.

Review the rental car company’s terms of rental online before you pick up the car. Though they may be lengthy, they may include information you need to know. For example, in California, if your rental car is stolen during the time you rent it, you may not be liable unless you can be shown to have failed to exercise ordinary care. But you are also required to file a report of the theft with the local policy within 24 hours of learning of the theft.

If you need to pick up your car in a hurry, consider signing up for car rental companies’ frequent-user programs. These programs allow their members to bypass the checkout counter go directly to the car reserved for them.

Look the car over carefully before you drive off in it. Make sure the tires and any other obvious equipment is in good condition. If you see any dents, scratches, or other body damage, have it noted on your contract so that you won’t be held liable for it after you turn the car in. If you have a camera, take photos of any damage before you leave the lot.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:
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