Epson America, Inc. ratings, reviews and complaints - Copiers and Supplies Dealers

Complaints and Resolutions

Total Amount in Dispute:
$1,268.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege difficulty obtaining rebates failure to disclose compatibility restrictions on printers and components until after purchase. Customers allegedly purchase printers or other components which are incompatible with their systems resulting in system crashes poor quality printing tech support problems and difficulties with refunds and exchanges. Other customers complaint the printers are defective. The company responds to complaints concerning rebates by referring the complainant to the retailer paying the amount or in some cases denying responsibility for the offer. Complaints concerning component incompatibility are addressed by offers to provide technical support or in some cases advising customers they had the opportunity to make inquiries before purchase and refused assistance.

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Complaint Closing Statistics

6 complaints against Epson America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Epson America, Inc. provides cutting-edge imaging solutions, focusing on the fields of imaging on paper, imaging on screen, and imaging on glass.

Primary Contact:	Lisa Camez
Business Started:	4/1/1975
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

U.S. Epson, Inc.

Epson Accessories

Websites:
There are no additional web sites.

Contacts:

Tammy Nolan (Assistant Manager Customer Relations)

Andrea Zoeckler (Vice President, Service and Sales Operations CFO)