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eRenterPlan

1,030 inquiries |
Homeowner Insurance and Warranty Services

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330 Commerce, Suite 100
Irvine, CA 92602 | Get Directions

(888) 512-4204

http://www.erenterplan.com

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/3/2020 Sean R.

Confirm Policy Cancellation Or They Will Keep Charging

Moved into my apartment and obtained renter's insurance through eRenterPlan, per the property management's requirement. Three months into my lease, my apartment flooded and became uninhabitable. By month's end, I moved out what could be salvaged and threw out what could not. I contacted eRenterPlan to file a claim and they forwarded me to the insurance provider (American National) whom they brokered the policy to. Unbeknownst to me, there is no communication/updates made between the insurance company and eRenterPlan during the claim process despite the insurer being the only point of contact once a claim is made. I notified the insurer of having moved out of the apartment but eRenter continued to charge. HEADS UP, until you directly contact eRenter to request policy cancellation, they will continue to charge and collect via auto-pay. Their company policy is to backdate the cancellation no more than 90 days from the date of official cancellation. Now with Lemonade. Much cheaper for the same coverage.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against eRenterPlan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

eRenterPlan was developed and is managed by LeasingDesk, the largest provider of group insurance programs for the multifamily industry.

Primary Contact:	Customer Service
Business Started:	1/1/1999
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0D12126
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

LeasingDesk Insurance Services

Erenter Plan Insurance

Erenter

Websites: