Find a reputable business?

Reputation Report

330 Commerce, Suite 100
Irvine, CA 92602
| Get Directions

(888) 512-4204

http://www.erenterplan.com

Contact us at (888) 512-4204 for hours

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/3/2020

Confirm Policy Cancellation Or They Will Keep Charging

Moved into my apartment and obtained renter's insurance through eRenterPlan, per the property management's requirement. Three months into my lease, my apartment flooded and became uninhabitable. By month's end, I moved out what could be salvaged and threw out what could not. I contacted eRenterPlan to file a claim and they forwarded me to the insurance provider (American National) whom they brokered the policy to. Unbeknownst to me, there is no communication/updates made between the insurance company and eRenterPlan during the claim process despite the insurer being the only point of contact once a claim is made. I notified the insurer of having moved out of the apartment but eRenter continued to charge. HEADS UP, until you directly contact eRenter to request policy cancellation, they will continue to charge and collect via auto-pay. Their company policy is to backdate the cancellation no more than 90 days from the date of official cancellation. Now with Lemonade. Much cheaper for the same coverage.

Read More

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against eRenterPlan closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

eRenterPlan was developed and is managed by LeasingDesk, the largest provider of group insurance programs for the multifamily industry.

Primary Contact: Customer Service
Business Started: 1/1/1999
Social:

Interested in eRenterPlan?
Contact them directly!

Request Quote

Licensing

California Department of Insurance

Verified License

License Number: 0D12126
Status: Active

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

LeasingDesk Insurance Services
Erenter Plan Insurance
Erenter

Websites:

Contacts:
There are no additional contacts.

Other Categories:

Addresses: