Ericksons Towing & Auto Center ratings, reviews and complaints - Automobile Towing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company charges inflated fees for towing, tows vehicles without authorization, and attempts to collect fees to drop the vehicles off the truck. Some complainants allege they were towed without justification and that company personnel are unprofessional. Others allege the company fails to clarify towing prices, does not provide receipts, and will not accept responsibility for damages caused to vehicles while in the company's possession. The company responds to some complaints by indicating the customer was parked in an area illegally and had to be towed. They also indicate if the drop fee is not paid the vehicle will be towed. In another case, the company states the matter was settled but gave no further information. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Ericksons Towing & Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto towing services.

Primary Contact:	Erick Estrada (Owner)
Business Started:	11/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Erickson's Towing & Auto Center

Websites:
There are no additional web sites.

Contacts:
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Reputation Report

Ericksons Towing & Auto Center

Complaints and Resolutions

Other Information