Evans Brown Mortuary ratings, reviews and complaints - Funeral Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Evans Brown Mortuary closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our funeral home is conveniently located in the community. It is unique in design and is functional yet comfortable and inviting for families and visitors who attend services.

Primary Contact:	Thaddeus Luyben Jr. (Managing General Partner )
Business Started:	1/1/1948
Social:

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Licensing

California Cemetery and Funeral Bureau

Verified License

License Number: 120
Status: Clear

Companies performing funeral services, such as; cemetery, crematory, and embalming are required to be license with the Cemetery and Funeral Bureau. For the most up-to-date information on this license, visit http://www.cfb.ca.gov. You may also contact the Bureau by calling (916) 574-7870.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Evans Brown Sun City Mortuary

Hemet Valley Mortuary

Service Corp. International Subsidiary

Websites:
There are no additional web sites.

Contacts:

Joe Smolinski (Area Manager)

David A. Luyben (Funeral Arranger)

John Rowe (Funeral Director)

Gary Travis (Embalmer/Funeral Director)

Kay Hiser (Accting)

Other Categories:

Cremation Services

Addresses:

385 West Fourth Street, Perris, CA, 92570

403 North San Jacinto, Hemet, CA, 92543

126 East Graham, Lake Elsinore, CA, 92530

Reputation Report

Evans Brown Mortuary

Complaints and Resolutions

Other Information