Excel Restoration, Inc. ratings, reviews and complaints - Construction Clean Up Service Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Excel Restoration, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Excel Restoration has been in business since 2007 providing smoke, fire and water damage resotration services.

Primary Contact:	Jose M. Ceja (Owner)
Business Started:	5/13/2005
Social:

About Excel Restoration, Inc.

Our company provides a full range of services to assist you in your time of need. Our vast resources are available to you at a moments notice. We specialize in Personal Property and Structure restoration. We employ Certified Technicians and estimators that are trained to evaluate damages from an export's perspective, and implement an immediate plan of action to save your property.

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Licensing

California State Contractors License Board

Verified License

License Number: 890786
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Flor Lazcano (Office Manager)

Zulema Sanchez ( Account Manager)

Arturo Orozco (General Partner)

Customer Service

Information

Other Categories:

Fire Damage Restoration Services

Water Damage Restoration Services

Addresses:

14527 Grayland Avenue, Norwalk, CA, 90650

Reputation Report

Excel Restoration, Inc.

Complaints and Resolutions

Other Information