364 inquiries | Office Supplies Retail Stores
(818) 718-8085
http://www.ecpinc.com
Live operators standing by M - F 7:00 am - 4:00 pm Pacific Time.
Company Rating
AAA
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants alleging deceptive sales practices receipt of unordered merchandise defective toner cartridges and difficulty obtaining refunds. ~~The company responds to complaints by issuing credits or refunds offering return authorization numbers and/or placing customers on do not call lists. In some cases the company denies allegations of misrepresentation stating the client misunderstood their policies.
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Company Info
Executive Computer Products, Inc. provides the sales of computer supplies and office supplies including toner cartridges, inkjet cartridges and a full line of break room and janitorial supplies.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
When solicited by telemarketers offering business supplies we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier misrepresent product offers ship unauthorized orders or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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