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Executive Computer Products, Inc.

  364 inquiries |
Office Supplies Retail Stores

21818 Craggy View Street Suite 105
Chatsworth, CA 91311
| Get Directions

(818) 718-8085

http://www.ecpinc.com

Live operators standing by M - F 7:00 am - 4:00 pm Pacific Time.

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants alleging deceptive sales practices receipt of unordered merchandise defective toner cartridges and difficulty obtaining refunds. ~~The company responds to complaints by issuing credits or refunds offering return authorization numbers and/or placing customers on do not call lists. In some cases the company denies allegations of misrepresentation stating the client misunderstood their policies.

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Complaint Closing Statistics

0 complaints against Executive Computer Products, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Executive Computer Products, Inc. provides the sales of computer supplies and office supplies including toner cartridges, inkjet cartridges and a full line of break room and janitorial supplies.

Primary Contact: Fred Sabbah (President/Owner)
Business Started: 10/1/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier misrepresent product offers ship unauthorized orders or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

E C P

Websites:
There are no additional web sites.

Contacts:

Ross Miller (Customer Svc Manager)
Mary Sabbah (Business Manager)

Other Categories: