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Executive Inn & Suites

  29 inquiries |
Motels

100 FM147
Marlin, TX 76661
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(254) 883-6000

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/13/2021

Then he told me I couldn't get a room because I live local.

About a week ago I called Executive Inn, in Marlin, TX to reserve a room for a friend arriving for a memorial service. My friend was late coming in due to traffic. I called the hotel to check in and before I could finish telling him who I was, the manager said that there were no more rooms available. I told him who I was & I had previously made reservations, and he came down to the front office. He ask for ID, in which I provided. Then he told me I couldn't get a room because I live local. At this point I'm about to get upset because my friend was exhausted from the long drive from Louisiana to Texas. After all this the manager mention something about you people come in here and smoke in the room. He further went on to charge me a $100.00 deposit , in which the manager told me that there was no deposit when I called in the first time to make the reservation. His broken English wasn't all that clear, but I know when someone is being a racist. I felt embarrassed, frustrated & upset. I like the hotel, it is the nicest hotel we have here in town. That's why my choice is to show a little hospitality to my friends/ guest, while having them stay at THE Executive Inn.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Executive Inn & Suites closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is motels.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.