Exploretalent.com ratings, reviews and complaints - Talent Advertisers - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Exploretalent.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing an online database for talent to locate auditions and jobs.

Primary Contact:	Ami Shafrir (Owner)
Business Started:	1/2/2003
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description:

On February 5, 2018, Prime Sites, Inc. doing business as Explore Talent and the Federal Trade Commission (FTC) reached a settlement regarding allegations that the Company violated the Children’s Online Privacy Protection Act Rule (COPPA) and misleading prospective purchasers with false claims that paying for Explore Talents premium services would get them employment with casting directors. Explore Talent has agreed to pay $235,000 in civil penalties.

The FTC’s Complaint alleges Explore Talent violated the COPPA Rule by collecting and disclosing children’s personal information without obtaining parental consent. Explore Talent also falsely claimed in their Privacy Policy that it does not knowingly collect personal information from children under the age of 13. The Company did not detail to parents and the public its collection, use, and disclosure practices.

In addition, the Complaint also alleges that the Company violated the FTC Act by deceptively representing to prospective purchasers of its premium services that casting directors either had interest in them or had specifically chosen them for upcoming roles.

In addition to the $235,000 civil penalty, Explore Talent is required to comply with COPPA requirements in the future and to delete the information it previously collected from children.

Full details of the Complaint and Settlement are available on the FTC website.

Date of Action: 2/5/2018

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Explore Talent

Prime Sites, Inc.

Submission Services Firm

www.exploretalent.net

Exploretalent.net

Websites:

http://www.exploretalent.net

Contacts:

Customer Service (CSR)

Jason Young (Director)

David R. George (Director of Consumer Affairs)

Robert Berg (Owner)

Jennifer Berg (Contact)

Reputation Report

Exploretalent.com

Complaints and Resolutions

Other Information