Find a reputable business?

Complaints and Resolutions

Extra Space Management Inc. complaints

Read Complaints File Complaint View Full Report

2795 East Cottonwood Pkwy # 400
Salt Lake City, UT 84121 | Get Directions

(801) 365-4600

http://www.extraspace.com

Hours of operation vary by store or market.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$37,367.00

Total Amount Settled:
$0.00

Complaint Experience

63%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

24 complaints against Extra Space Management Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
5	Unanswered

24 complaints against Extra Space Management Inc.

Sort by

12/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

I am writing to seek your assistance regarding a distressing situation with my storage unit, which is scheduled to be auctioned on November 8th. I have been renting a storage unit at extra space storage and have encountered serious issues related to pest infestations, specifically mice. I raised my concerns about the presence of mice and the associated health risks, particularly due to my autoimmune disease, which makes me particularly sensitive to allergens and contaminants. Unfortunately, my complaints were not taken seriously by the management, and I was advised to contact my insurance company instead of receiving any assistance. I expressed my unwillingness to pay my rent until I received proof of an extermination effort. Despite this, the facility has refused to work with me, denied my requests to enter the unit to document the damage caused by the mice, and did not allow me to take photographs of the chewed boxes and other evidence. They have also sent auction notices and photographs to my insurance company without my consent. I believe that the management's actions constitute a breach of contract, as they have not fulfilled their obligation to provide a safe and clean environment for my personal items and I also believe that they broke the code of ethics when i explain when I explained my health situation to them and they did not care, they only cared about money. Resolution Sought I want to stop the auction on Nov 8th I want all copies of all exterminator records and I want to go in to assess damages to my unit.

11/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

10/25/2024

Asked to hold my unit a few days to get someone out there to get my things and they did .but the thing is I was two months behind and they said three months there computer had not caught .up with the late August payment that is not my problem I had personal information in there what happened to that. Resolution Sought I would like my merchandise back or pay for the merchandise.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile