Extreme Transport, Inc. ratings, reviews and complaints - Automobile Transporting Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The single complaint on file alleges the customer could not confirm an exact pick up date, when the scheduled driver had to be replaced due to a family emergency. The customer hired another transport company and requested partial reimbursement. The company responds to this complaint by issuing a refund of the customer's $80 deposit.

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Complaint Closing Statistics

0 complaints against Extreme Transport, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing tranportation services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Common complaint allegations for this industry are delays in delivery of vehicles, damages while in transport, or loss of personal property, or possessions left in vehicles. Before contracting with an auto shipping company, we routinely caution consumers to be familiar with company policies concerning delivery dates, insurance claims, and driver screening. Some auto transport firms do not clearly disclose that they act as brokers only, or that actual shipping of the auto is contracted to another company. This can lead to extensive delays. Most contracts generally do not guarantee delivery dates, and claim no responsibility for personal possessions left in vehicles.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Extreme Transport, Inc.

Complaints and Resolutions

Other Information