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Family First Auto

58 inquiries |
Used Car Dealers

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662 West Main Street
Spartanburg , SC 29301 | Get Directions

(864) 308-1613

http://www.famfirstautos.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/13/2021 Rebecca S.

Shut-down. They are a problem to the community and taking peoples money. False advertisement and racist.

This car lot is a problem. They sold me a car for 6000 i gave them 2000 down and have never misses a payment in two years. The owner or manager is never in the office. Calls from different numbers for different people to contact me about my payment thats never late. Continues to harras me about payments that aren't due yet. Threatens me and my car at least twice a month. Completely unprofessional. When the owner is there shes drunk and belligerent and smells like alcohol. The name of the business is family first auto but comes up as fountain inn on my receipts and telephone from the business. This lady is a crook. She did not fix anything when i had a warrenty. She did not uphold her end of the contract. They sell used cars for new car prices, tgen repos them in a few weeks and sells them again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Family First Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:	Anna Fountain
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Family First Autos

Websites:
There are no additional web sites.

Contacts:

Kevin Fountain

Addresses:

662 West Main Street, Spartanburg , SC, 29301

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