Family Home Options, Inc ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Family Home Options, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing foreclosure consultant services.

Primary Contact:	Jose Chavez (Owner)
Business Started:	8/4/2010
Social:

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Licensing

By July 1, 2009, any person or company who performs or promises or offers to perform the services of a foreclosure consultant must register with the Attorney General’s Office, post a $100,000 bond and receive a Certificate of Registration from the AG’s Office or go out of business. A foreclosure consultant is one who, for compensation, promises to stop or postpone a foreclosure sale, save a home from foreclosure, or do anything else set forth in Civil Code Section 2945.1.

As of April 25, 2012 we could not verify this company as being registered with the CA Dept. of Justice or bonded with the CA Secretary of State. You may contact the CA Dept. of Justice at:
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
http://oag.ca.gov/contact

& the CA Secretary of State at:
California Secretary of State
Special Filings
1500 11th Street
Sacramento, CA 95814
http://www.sos.ca.gov/business/sf/bond_search/

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Dina Chavez

Dina Chavez (Operations Manager)

Kristina Loyola (Case Processor)

Fernando Martinez (Senior Case Manager)

Herman Soto (Senior Case Manager)

Addresses:

12339 Crewe Street, Norwalk, CA, 90650

Reputation Report

Family Home Options, Inc

Complaints and Resolutions

Other Information