Family Products, LLC ratings, reviews and complaints - Invention Marketing Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of delivery and refund disputes. Some customers complain of extensive delays in receiving ordered merchandise. Other complainants allege receiving no delivery at all. Many reportedly experience excessive delays or inability to obtain credits or refunds when merchandise is returned or orders are not filled. The company responds by shipping merchandise, sending advisories on back ordered items, or by issuing refunds or credits. In some cases, the company requests additional information on the sale transaction claiming non-responsibility to the customer. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Some responses claim that although the company advised that refunds or credits had been issued, consumers deny receiving it.

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Complaint Closing Statistics

0 complaints against Family Products, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a marketing technology company that combines innovative marketing strategies with new interactive technologies.

Primary Contact:	Customer Service
Business Started:	1/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Freedom Teleservices

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

P.O. Box 570, Van Nuys, CA, 91408

Reputation Report

Family Products, LLC

Complaints and Resolutions

Other Information