Family Time Connections

Vacation club programs typically offer discounts on vacations and require an upfront fee along with maintenance and other fees. While many offers claim significant discounts elaborate accommodations and other travel services consumers have reported that some claims are misrepresented and they don't get what they are sold. Complaints typically allege after paying upfront fees sometimes thousands of dollars they're unable to schedule reservations discounts are not as represented the accommodations aren't as described and consumers have difficulty cancelling the program or receiving refunds. Before deciding to join a vacation club consider the following: If an offer sounds too good to be true it probably is. Some offers are not what they claim to be and discounts touted may not be of value if there are additional undisclosed conditions or hidden fees involved in redeeming the offer. Checking out the business and its principles should be one of the first things you do to identify any complaints or problematic issues. Is the business an established company or have they just recently started business? If it's a new company will they be around long enough for you to utilize the clubs benefits? Take your time and never feel like you have to sign up right away despite what the sales person tells you. The initial purchase can be very expensive so thoroughly evaluating the offers terms cost and guarantees. Go over the contract to make sure you understand your obligations and those of the company. If you don't understand or agree with the terms discuss them with the business and get any revisions in writing prior to signing. Be aware of any cooling off period or rights to cancel as well as local laws regarding vacation clubs.Ask questions such as:1. What is peak season and are there additional fees if you wish to make reservations for that time period? 2. Are there blackout dates? 3. What happens if the hotel or resort is booked or if the company can't provide you with accommodations during a specific time period? Can you get a refund? 4. When will any deposit that may be required be refunded and the conditions? 5. How do the rates compare to other offers made through travel agencies airlines or online outlets? 6. Are there conditions involved if the offer includes free travel? Be especially wary of unsolicited promotions offering extremely discounted travel packages free vacations or free gifts. Look out for companies offering special discounted travel rates but are not actually the provider of the travel service like a cruise line hotel airline or automobile rental agency. Also beware of offers requiring you to provide financial information before the terms of the offer are disclosed. If a sales representative refuses to provide detailed information about the total cost of the offer without you providing financial information don't proceed. Doing so may result in unauthorized charges or open you up to identity theft. If you are contacted by phone with an offer to join a club ask if the caller is registered with the Attorney General's Office as a telephonic seller. Most solicitations by phone require this registration.