Fast White ratings, reviews and complaints - General Merchandise Retail By Infomercials

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving unauthorized shipments and charges after accepting a trial offer. Specifically, customers claim they are solicited by phone, to try the Fast White System and accept the trial offer only. However, customers claim they receive additional shipments of the product and their credit cards are charged without authorization. Some customers express dissatisfaction with having to return the unauthorized packages at their own expense and did not receive full refunds. Others allege, items are not delivered, product caused irritation, and poor customer service. The company responds to complaints by issuing refunds, canceling future shipments, apologizing for inconvenience, and explaining their company policy is to issue refunds minus shipping and handling. Some refund requests are denied because the packages are not returned within 30 days, per the company's guarantee. In some cases, the company advised that the customer disputed the charges and received a refund through their credit card company.

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Complaint Closing Statistics

0 complaints against Fast White closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is shopping services-informercials

Primary Contact:	Maria Diaz (Customer Service Supervisor.)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

Fast White

Complaints and Resolutions

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