FavorFrenzy.com ratings, reviews and complaints - Party Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has received a pattern of serious complaints alleging non-delivery of ordered merchandise. Many customers allege that they place orders, in some cases paying extra for rush shipping, and the company fails to deliver within the estimated timeframe, or at all. Other customers indicate that when they do finally receive their orders, they are incomplete or the items are incorrect. Some complainants who did not receive their deliveries within the timeframe given and no longer needed them state that they were charged re-stocking fees on returns.

The company has responded to some complaints by offering full or partial refunds, or agreeing to re-ship undelivered merchandise.

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Complaint Closing Statistics

0 complaints against FavorFrenzy.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is distribution of premium wedding and gift packaging supplies.

Primary Contact:	Nicole (Customer Service)
Business Started:	3/15/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Favor Frenzy

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