File Your Moving Claim | Business Consumer Alliance

File your claim in less than 5 Minutes

How it Works

Moving Company Information

Tell us about the moving company you’re filing a claim against.

Business Name Address

City

State

US DOT License (Optional. Can be found on Bill of Lading)

Claim Details

Claim Amount (i.e. 100.00)

My Claim

Describe your problem.

1,500 characters remaining | 1,500 total characters allowed

My Desired Outcome

What would you like the moving company to do?

500 characters remaining | 500 total characters allowed

Your Information

Why is this needed?

Salutation

First Name

Last Name

Email Address

City

State

Please select your state

Zipcode

Phone

Terms and Conditions for filing a claim with BCA:

LIMITATIONS OF LIABILITY
BUSINESS CONSUMER ALLIANCE ("BCA") IS NOT LIABLE FOR ANY OR ALL CLAIMS FILED THROUGH BCA AGAINST CARRIERS WHETHER IF UNDER THE CARRIER’S LEGAL LIABILITY, OR DUE TO WRITTEN OR VERBAL AGREEMENT SUCH AS BUT NOT LIMITED TO: CARRIER’S QUALITY OF SERVICE, PERFORMANCE, CHARGES, PAYMENTS, COMPLIANCE, TARIFF, POLICIES, AND ANY OR ALL OTHER SERVICES PERFORMED OR OFFERED BY THE CARRIER. I UNDERSTAND THAT BCA IS A THIRD-PARTY CLAIMS COMPANY HIRED TO PROCESS MY CLAIM AND IS NOT RESPONSIBLE OR LIABLE FOR ANY OR ALL LOSS, DAMAGE, DELAY, OR OVERCHARGE RESULTING FROM THE RELOCATION OF MY HOUSEHOLD GOODS WITH THE CARRIER. BCA IS NOT RESPONSIBLE FOR THE RESULTS OF MY CLAIM, AS CLAIMS ARE HANDLED PER THE CONTRACTUAL AGREEMENTS SIGNED BETWEEN CARRIERS AND THEIR CUSTOMERS, PER THE CARRIERS' APPLICABLE TARIFFS, AND IN CONJUNCTION WITH STATE AND FEDERAL REGULATIONS GOVERNING MY MOVE. ANY AND ALL AGREEMENTS MADE BETWEEN ME AND THE CARRIER, DIRECTLY OR THROUGH BCA, ARE THE DIRECT AND SOLE RESPONSIBILITY OF THE CARRIER. I UNDERSTAND THAT BCA MAY DECIDE TO WITHDRAW FROM THE HANDLING OF MY CLAIM AT ITS OWN DISCRETION WITHOUT ANY ADVANCE NOTICE AND PER THE SERVICE AGREEMENT SIGNED BETWEEN BCA AND THE CARRIER.
BCA IS NOT AN INSURANCE COMPANY, THE CLAIM FILED WITH BCA IS NOT AN INSURANCE CLAIM, AND THE BCA CLAIM SPECIALISTS ARE NOT ACTING AS INSURANCE ADJUSTERS. BCA DOES NOT PRACTICE INSURANCE LAWS AND DOES NOT PROVIDE LEGAL ADVICE. BCA SERVICES AND THE BCA WEBSITE ARE NOT INTENDED TO CREATE AN INSURANCE CLAIM, AND BY USING THE BCA WEBSITE, NO INSURANCE CLAIM WILL BE CREATED WITH BCA. INSTEAD, CUSTOMERS ARE FILING A HOUSEHOLD GOODS CLAIM AGAINST THE CARRIER WHO PROVIDED MOVING SERVICES FOR THEM. BCA WEBSITE IS NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. FURTHERMORE, THE INFORMATION ON THE BCA WEBSITE AND/OR ANY INFORMATION PROVIDED BY BCA AND ITS CLAIM SPECIALISTS IS NOT LEGAL ADVICE AND IS NOT GUARANTEED TO BE CORRECT, COMPLETE, OR UP-TO-DATE. BECAUSE FEDERAL, STATE, AND LOCAL LAWS AND REGULATIONS GOVERNING THE MOVING INDUSTRY CHANGE FREQUENTLY, BCA CANNOT GUARANTEE THAT ALL THE INFORMATION PROVIDED VERBALLY AND /OR ON THE BCA WEBSITE IS COMPLETELY CURRENT. THE LAW DIFFERS FROM STATE TO STATE; DOT REGULATIONS CHANGE FROM TIME TO TIME AND ARE ALSO SUBJECT TO INTERPRETATION BY DIFFERENT COURTS. IF YOU NEED LEGAL ADVICE FOR YOUR SPECIFIC SITUATION, YOU SHOULD CONSULT A LICENSED ATTORNEY IN YOUR AREA OR A REPRESENTATIVE FROM THE US DOT OR STATE REGULATORY AGENCY.
CHOICE OF LAW AND VENUE
CALIFORNIA LAW WILL GOVERN THESE TERMS, AS WELL AS ANY CLAIM, CAUSE OF ACTION, OR DISPUTE THAT MIGHT ARISE BETWEEN YOU AND BCA (A "CLAIM"), WITHOUT REGARD TO CONFLICT OF LAW PROVISIONS. FOR ANY CLAIM BROUGHT BY EITHER PARTY, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND FEDERAL COURTS LOCATED WITHIN SAN BERNARDINO COUNTY, CALIFORNIA.

By submitting this form, I accept the Terms and Conditions presented by BCA.

Submit Claim

Common Claim Types

We take all types of claims, but here's a list of the common claim types and a list of claims we do not take:

Loss or damage of goods
Failure to deliver on time
Overcharges on service
Customer service issues

We will not take the following types of claims:

Insurance claims
Claims against a moving broker
Claims that have already been adjudicated through court or arbitration
Claims we cannot verify that the claimant was an actual customer of the moving company

How to File a Household Goods Moving Claim

If you've attempted to resolve the issue directly with the moving company and haven't received a satisfactory response, BCA can help with the claim process by stepping in as a neutral third-party.

1. Fill out the information for the mover you are filing a claim against.
2. Enter your claim details, sharing as many facts as possible, and what your desired outcome for the situation is.
3. Fill out your information so we can contact you about your claim.

Once you've submitted the form, a Claim Specialist will reach out to the moving company, explain to them what the claim is and then ask for a response. By working with both the moving company and customer, the Claim Specialist will try to resolve the claim.

Other Ways BCA Can Help

At BCA, we have a variety of other services designed to protect you and ensure you receive quality service from businesses. These additional services include:

Mover Match Program: Our Mover Match program matches you with experienced and trustworthy moving companies to handle your local or long distance moves.
Reputation Reports: We have reports on millions of business categories such as contractors, attorneys, moving companies, and much more located nationwide. You can read the reviews that other customers left about these companies to make an informed decision on who you want to work with. You can then filter the results to suggest top-rated businesses.
Scam alerts: BCA provides updated scam alerts to keep you informed about the latest threats. Our scam alerts help you recognize warning signs, avoid deceptive practices and protect yourself from falling victim to hoaxes.

Why Choose BCA?

For over 30 years, BCA has been assisting consumers with our dispute resolution services in submitting and mediating complaints from businesses. We also take great pride in helping consumers find trustworthy businesses to work with through services such as our Reputation Reports and Mover Match program.

Regardless of your needs, we offer personal attention and will take care of your needs accurately and efficiently.

File Your Household Goods Moving Claim Today

File your claim in less than 5 Minutes