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First Class Catering

162 inquiries |
Catering Services

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1060 East Wesley
Hemet, CA 92543 | Get Directions

(951) 288-5840

http://www.firstclasscatering....

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/10/2013 Michelle S

Horrible Business Practices

If there were negative stars, I would give those! I naively trusted online ratings and learned the hard way. All of the online reviews are from the owner's friends, and the filtered reviews are from the owner's girlfriend, and I am assuming the owner wrote them because of the horrible grammar and similar misspelled words from the website. The reviews all have his name and number in them and sound the same, so maybe he wrote all of them! Horrible wedding experience, run far as fast as you can away from First Class and the owner.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against First Class Catering closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 2007, we have been catering all sizes of events to include weddings, banquets, business meetings, holiday parties, and more. We also offer personal chef services and will shop, cook, and clean up afterwards!

Primary Contact:	Mike Newhall (Owner/Chef)
Business Started:	3/9/2007
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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