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First Financial of California

297 inquiries |
Loan Modifications Advance Fee

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530 South Lake Avenue Suite 464
Pasadena, CA 91101 | Get Directions

(888) 841-0457

http://www.firstfinancialofcal...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/25/2014 kevin r.

Failure to refund fee

They charged us $6717 for a loan modification and guaranteed a refund if we were not satisfied. They did not get a loan modification and have refused to refund our $6717 as guaranteed.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against First Financial of California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

First Financial of California is a company specializing in refinance, foreclosure reversal, loan restructure, litigation, short sale. and lender modification for an advanced fee.

Primary Contact:	Allan Anthony
Business Started:	5/23/2013
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

First Financial & Associates

Websites:
There are no additional web sites.

Contacts:

Customer Service

Jaime Pena (Representative)

Jessica Hudson (Representative)

Sam Cruz (Representative)

Sandra Martinez (Representative)

Addresses:

5670 Wilshire Blvd Suite 1800, Los Angeles, CA, 90036

5670 Wilshire Blvd Suite 1836, Los Angeles, CA, 90036

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