First Providence Capital, LLC ratings, reviews and complaints - Computer Rental and Leasing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Two complainants allege the company fails to return deposits after proposed equipment leases do not materialize and difficulty contacting the company. Both complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against First Providence Capital, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering equipment leases to businesses.

Primary Contact:	Kerrie La Bianco (Owner)
Business Started:	1/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company solicits businesses seeking new equipment by offering to finance equipment lease agreements. Those solicited are initially told they are pre-approved. The company asks for the first and last month payment, as well as a security deposit in advance. We routinely advise careful consideration of offers to extend credit. Do comparative shopping on interest rates, and other terms and conditions. In this company's case their lease agreement contains a clause which advises the lessee, that if the lease does not commence due to any reason other than their own negligence, they may retain any monies paid to compensate themselves for credit and other administrative costs.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

First Providence Capitol

Websites:
There are no additional web sites.

Contacts:

Owner

Addresses:

1280 Bison Street, Suite B-9 #537, Newport Beach, CA, 92660

Reputation Report

First Providence Capital, LLC

Complaints and Resolutions

Other Information