Flipswap, Inc. ratings, reviews and complaints - Computer and Electronics Recycling Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege delays in receiving payments for cellular devices sent to company for trade in. In some cases complainants alleged the check they receive is less than the amount quoted they are told items were delivered damaged although customers claim the items are in working condition and not damaged or difficulty obtaining responses as to why the amount received is different from the amount quoted. Others allege dissatisfaction that they are unable to receive their phones back when they are informed the device has no monetary value. ~~Typically the company responds to complaints by referring to their terms and conditions and stating that trade in value is assigned after receipt and inspection of the device. In some cases the items are damaged or no longer in working order and the amounts paid out are adjusted. In several cases the company provided the full amount estimated as a courtesy to the complainant.

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Complaint Closing Statistics

0 complaints against Flipswap, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing incentives and recycling of cellular phones for electronics consumers.

Primary Contact:	Jessica Stockton (Sr. Manager of Support Services)
Business Started:	7/9/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Celldrop.com

Collective Good

Greenphone

Websites:

http://greenphone.com/trade

Contacts:

Customer Service

Manoj Rao (VP Marketing & Brand )

Phillip Poole (Director)

Chris Pankratz (E-Commerce Manager)

Edo Cohen (Director of Development)

Reputation Report

Flipswap, Inc.

Complaints and Resolutions

Other Information