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Fort Wayne Citilink

104 inquiries |
Bus Lines

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801 Leesburg Road
Fort Wayne, IN 46808-2529 | Get Directions

(260) 432-4546

http://www.fwcitilink.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/5/2019 Tara A.

I want an apology from him and him to be made to treat people with respect that ride his bus.

I was talk to very rudely by bus driver who ran the number 6 on December 5th at 12:45. Another person riding the bus told me he continued to talk badly about me to the whole but after I got off which when I go off did not pull over to the side of the road and made me Dodge traffic to get to my destination. I was so upset and did not want to deal with another confrontation with him that i walked to another bus line. Which i should not have to do because your employees don't know how to be professional and treat people with respect. Until something is dine I will continue to climb the latter and have something done about this individual for I know this is NOT the first time he has done this. He has made terrible comments in the past to other individuals, even elderly.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Fort Wayne Citilink closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is bus and transit lines.

Primary Contact:	Kendal Hampton (Administrative Assistant )
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Citilink

Websites:
There are no additional web sites.

Contacts:

Dave Gionet (Manager)

Customer Service

Other Categories:

Transit Lines

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