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Frame Store Corporate Headquarters

513 inquiries |
Picture Frame Dealers and Services

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929 West Olympic
Santa Monica, CA 90404 | Get Directions

(310) 600-9468

http://www.customframestore.co...

Monday - Friday 10:00am - 7:00pm
Saturday - Sunday 10:00am - 6:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/27/2016 Mitchell A.

I got a beautiful framed picture more than I expected !!!

I brought in a picture that I got for free from a friend to frame. I loved this spot. I was very pleased with the overall experience and It was a great meeting with Charles Mitchell, he helped me very much for making right decisions. They worked with me on pricing and they have so many options to choose from. The customer service was fantastic and I had also got a small parking lot as well which is very difficult for almost anywhere in LA. I chose frames that I absolutely loved and that would compliment my picture. Thank you a million times over for the great work and I'll see you soon with more pieces to frame.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Frame Store Corporate Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Framestore provides high quality framing for individuals, businesses, artists, galleries and museums.

Primary Contact:	Charles Mitchell (President)
Business Started:	1/1/1974
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Frame Store

Creative Galleries

Frame Store

The Frame Store

Websites:
There are no additional web sites.

Contacts: