Frank & Ceci Inc ratings, reviews and complaints - Swimming Pool Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Frank & Ceci Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Frank & Ceci Inc has been in business since 2009 and has become one of the largest Pool Service and Repair Companies in San Diego.

Primary Contact:	Frank Chavez Jr. (CEO/President/RMO)
Business Started:	4/12/2018
Social:

About Frank & Ceci Inc

Franks Pool and Spa offers pool service plans and repairs at affordable and flexible prices. We have extensive experience with a wide range of pools and their equipment. This family owned business has over 20 years of experience and we're prepared to help you with all of your pool service needs. We are committed to providing a level of satisfaction that exceeds our clients expectations. We look forward to hearing from you!

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Licensing

California State Contractors License Board

Verified License

License Number: 1075350
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Cecilia Chavez (Officer)

Reputation Report

Frank & Ceci Inc

Complaints and Resolutions

Other Information