Franklin Legal Group ratings, reviews and complaints - Debt Relief Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Franklin Legal Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Franklin Legal Group, the world-class debt relief company that is the gold standard for helping you become debt-free.

Primary Contact:	Thomas A. Moore (Owner)
Business Started:	3/27/2019
Social:

About Franklin Legal Group

At the Franklin Legal Group, we believe there is a better way to become debt free. A more seamless, less stressful way where you make comfortable payments that satisfy your creditors and lead you to financial freedom. We're obsessively passionate about it, and our mission is to help people achieve it while saving lots of time and money. We focus on accompanying you every step of the way in your journey. We become a family and look out for your best interests like a mother to her child. All you have to do is believe in us and give us the opportunity to help you. We're excited to simplify debt repayment for everyone through our dedication and commitment, our experience, expertise and empathy. We always care. Call us for your FREE phone consultation and you will see. Worrying won't make your debt disappear; you must take action.

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Licensing

California State Bar

Verified License

License Number: 148698
Status: Active

Government Actions

Agency: West Virginia Attorney General
Description: On June 2, 2022, The West Virginia Attorney General's and Thomas A Moore entered into a $500,000 Consent Judgment to settle allegations that he and his business, Moore Legal Center, violated WV Consumer Credit and Protection Act.
According to the Attorney General, "Moore advertised his debt relief services included a credit restoration department, which it did not, and claimed attorneys negotiated debt settlements when they did not, for consumers in West Virginia,"
Moore's firm had at least 209 West Virginia customers, with thousands more across the country. The Attorney General filed a complaint against Moore in March 2020, alleging multiple violations of the state Consumer Credit and Protection Act.

Full details are available at https://mailchi.mp/wvago/wva-aggains-500k-consent-judgment-against-california-attorney-712193?e=e32296985a

Date of Action: 6/2/2022

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Franklin Legal PLC

Websites:
There are no additional web sites.

Contacts:

Customer Service

Support

Other Categories:

Attorneys

Reputation Report

Franklin Legal Group

Complaints and Resolutions

Other Information