Fred Brown Recovery Services ratings, reviews and complaints - Drug and Alcohol Abuse Treatment Centers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Fred Brown Recovery Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing residential and outpatient drug and alcohol recovery services.

Primary Contact:	Roxanna Natale-Brown (Executive Director)
Business Started:	1/1/1981
Social:

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Licensing

State Department of Alcohol and Drug Programs
As of our last verification on May 22, 2007, this company’s Department of Alcohol and Drug Program license, numbers 190135CN and 190135LN, are valid. The company is a licensed facility providing individual sessions; recovery or treatment planning; group sessions; and educational sessions. For the most up-to-date information regarding license status, consumers can call (916) 322-2911 or by visiting their website at www.adp.state.ca.us.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mark Malone (Program Administrator)

Albert Ahl (Board President, CAC)

Addresses:

P.O. Box 2734, San Pedro, CA, 90731

Reputation Report

Fred Brown Recovery Services

Complaints and Resolutions

Other Information