Freedom Fidelity ratings, reviews and complaints - Secured Credit Card Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege misrepresentation in selling practices, or non-delivery of the advertised credit card. Complainants allege the company advertises a credit card with no security deposit, but after receiving the card consumers find they are required to deposit money into a security account, which acts as the credit limit. Others never received anything from the company and were unable to contact the company to speak to anyone. The company responds to some complaints by cancelling cards and issuing refunds. Some complainants are are not satisfied with the company's response. In these cases, customers contend, that despite responses from the company indicating refunds had been issued, they claim they receive nothing. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Freedom Fidelity closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is credit cards.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a pre-approved "stored value" Mastercard with a $10,000 loadable credit limit for an advance fee of $49.00 plus shipping. Although the solicitation letter claims there is no required security deposit and you can use the card immediately, cardholders must pay into the account. The amount stored into the account is the credit limit and charges made on the card are debited from the balance. This means that there is no actual extension of credit offered by a lending institution and additional money has to be deposited to renew the balance.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

30262 Crown Valley Pky. Suite 289, Laguna Niguel, CA,

Reputation Report

Freedom Fidelity

Complaints and Resolutions

Other Information