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Freedom National Insurance Services, Inc

357 inquiries |
Automobile Insurance Services

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P.O. Box 7820
Newport Beach, CA 92658 | Get Directions

(888) 542-4222

http://www.freedomgeneral.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/3/2014 Sheila H.

Resolving accident Claim

I was involved in an accident with your insured and was told if I wanted my car repaired in a timely manner I needed to use my insurance company to fix my car, that it could take up to 6 weeks for you to investigate and determine liability, well last time I checked if your insured rear ended me at about 35-40 mph while I was at a stop due to a red light I think that's not my fault, they failed to stop. Now my car sits at the shop waiting for repairs and I still need to go to work. I am sure if it was your car it wouldn't take 6 weeks to determine liability, 6 weeks is the most ridiculous thing I have ever heard of, and the fact that you don't provide rental cars when your insured cause accidents. I will make sure that no one I know never gets auto insurance from you.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Freedom National Insurance Services, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 1999 Freedom has been in the business of providing the highest quality auto insurance at competitive prices.

Primary Contact:	Julie Feckley
Business Started:	7/13/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Freedom Insurance

Freedom General

Websites:
There are no additional web sites.

Contacts:

Bijan Abdi

Customer Service

Addresses:

P.O. Box 7830, Newport Beach, CA, 92658

6 Hutton Centre Drive Suite 1030, Santa Ana, CA, 92707

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