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Freese Heating and Air

117 inquiries |
Air Conditioning & Heating Contractors

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20161 Wisteria Street #9
Castro Valley, CA 94546 | Get Directions

(650) 918-0585

Please contact the business for hours of operation.

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/5/2015 Jimmy L.

He is on time. All work done is above and beyond and I am happy with him.

He is on time. All work done is above and beyond and I am happy with him. He explains how the A/C units work and how it works together with everything else. Robert is very knowledgeable and tells you what he is doing all the time. I have used him for a year now. His prices are very competitive. He has a great personality and is friendly and tactful with what he says. He does not push you around so you can make your own decisions. He gives lots of options and choices so you don’t feel like you have to buy something you don’t need to.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Freese Heating and Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Freese Heating and Air provides professional, licensed heating and air conditioning services in Castro Valley, California and the surrounding communities. Please contact the business for a full list of services.

Primary Contact:	Robert Freese (Owner)
Business Started:	1/29/2015
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Licensing

California State Contractors License Board

Verified License

License Number: 1000627
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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