Fry's Electronics, Inc. ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Fry's Electronics, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Fry's Electronics is an American big-box store and retailer of software, consumer electronics, computer hardware, with in-store computer repair and custom computer building services and household appliances.

Primary Contact:	Ginger Bautista (Customer Relations Manager)
Business Started:	3/18/1985
Social:

Interested in Fry's Electronics, Inc.?
Contact them directly!

Request Quote

Licensing

CA Bureau of Household Goods and Services

License Number: 72044
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is headquartered in San Jose California. The company has been a member of the San Jose Better Business Bureau since January 2000 which means they support the Bureau's services to the public and meets our membership standards. Based on BBB files this company responds to all complaints brought to its attention by the Bureau. Fry's Electronics meets regularly with the Bureau to evaluate complaints that have been received and to increase customer services satisfaction. To obtain additional information on this company you may contact the BBB of San Jose located at 2100 Forest Avenue Suite 110 San Jose CA 95128 call (408) 278-7400 or visit their website atwww.sanjose.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Frys

Websites:
There are no additional web sites.

Contacts:

Randy Fry (President)

Eric Hall (Manager)

Other Categories: