Furniture Warehouse Annex ratings, reviews and complaints - Furniture Rental and Leasing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after placing orders for furniture and giving large down payments, the furniture was never delivered and the company does not return phone calls. Most recently, complainants state the company is no longer at the location and that there is a sign posted on the door stating the company has filed bankruptcy. On July 9, 2002 mail sent to the company by the Better Business Bureau was returned by the post office marked, moved left no forwarding address. Also, calls placed to the company only reach a recording and no option to leave a message. It appears the company may be out of business.

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Complaint Closing Statistics

0 complaints against Furniture Warehouse Annex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of new furniture and related accessories.

Primary Contact:	Jack Cohen (Owner)
Business Started:	1/1/1975
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

Furniture Warehouse Annex

Complaints and Resolutions

Other Information