Gamefly, Inc. ratings, reviews and complaints - Video Games Rental and Leasing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege delays in receiving games in their game queue showing reasonably high availability or delays in shipments due to returned games processing times. A few customers said that they received scratched or damaged games or they experienced difficulty contacting customer service or they were met with unhelpful representatives.~~The company generally responds by stating that new releases are in high demand and that they will ship the next available game on their game queue to minimize the time they are without one. They also state that they pay close attention to their inventory levels and re-order key titles to regularly minimize the number and duration of unavailable games. In some cases the company provides nominal credits to compensate for delays or full refunds in a few instances.

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Complaint Closing Statistics

0 complaints against Gamefly, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Gamefly is an online video game rental subscription service offering subscribers an extensive selection of titles and a high level of customer service. Gamefly is committed to continually improving their service and adding new features.

Primary Contact:	Jeff Walker (CEO)
Business Started:	7/16/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

GameFly.com

Websites:
There are no additional web sites.

Contacts:

Tim Hinsley (President)

Karla Benner (Customer Support Supervisor)

Rebecca Lanier (Senior Customer Support Manager)