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Gary Lang Auto Group

24 inquiries |
New Car Dealers

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1107 State Route 31
Mchenry, IL 60050-8200 | Get Directions

(815) 385-2100

http://www.garylangauto.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/28/2020 Cheryl m.

This business is not above everyone else not to be covid-19. And should be for the safety of our families and community. As the virus is getting worse

Employee's and customers not wearing masks and not being enforced by the owners. This business is not being compliant with the Covid-19. as of 10/27/20. They are putting customers and their own co-workers and families in danger. There are a lot of people that are compromised with additional health issues. My issue is this business has alot of people in and out with no compliance with coronavirus and even the owner's own does not need to comply with the virus rules as he is the owner's son. This is a worldwide pandemic people are are dieing, people like this are creating a future money bank, and don't care about peoples lives. That is Gary Lang Chevrolet Thanks to him with his sarcastic laugh to my wife who has serious health issues.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gary Lang Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Auto Dealers - New Cars

Primary Contact:	Mike Fullmer (General Manager)
Business Started:	6/1/1983
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Gary Lang Cadillac

Gary Lang Chevrolet Pontiac

Websites:
There are no additional web sites.

Contacts:

Rick Diamond (Subaru Manager)

Sebastian Quercia (General Sales Manager)

Dixie Gilmore

Gary Lang (President)

Other Categories:

Used Car Dealers

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