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Gemological Laboratory of America, Inc.

1,437 inquiries |
Appraisers

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6433 Topanga Canyon Blvd. #168
Woodland Hills, CA 91303 | Get Directions

(844) 452-4367

http://www.gemlabamerica.com

Summer Operational Hours: 11am - 4pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/22/2018 MIKE V.

ESTIMATE VALUE OF JEWELRY OVER PRICED

I purchased a necklace and ring from a internet auction site. In the ad it stated values as set by this company. The ring they set a ESTIMATED REPLACEMENT VALUE OF $6,848.00. The pearl necklace has a ESTIMATED RETAIL REPLACEMENT VALUE of $1,975.00. I bought these for what appeared pennies on the dollar. I was curious of what type of quality this stuff was so I took it to a well know jeweler and had them both appraised. The high priced ring came to $150.00, with notations that there is a crack across the stone, a prong is broken off and the stone is not of gem quality. His appraisal for the ring is $150.00. On the pearl necklace is a freshwater dyed black peral set. The grade of the strand is STANDARD, which is of low quality. His retail estimated value came to $200.00. So the total value of GLA came to $8,823.00 and my jewelers appraisal came to a total of $350.00, a DIFFERENCE OF $8,473.00. Call me crazy, but there is no way this junk can be worth what was advertised and someone is overstating the quality of this stuff and misleading the buying public. I contacted the selling house about this and all they could say was that they contract this outfit to appraise their stuff. They have no control over what numbers are assigned to the items.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gemological Laboratory of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

GLA specializes in jewelry appraising, loose diamond certificates, jewelry and gemstone quality analysis reports.

Primary Contact:	Christina Cruz (CEO)
Business Started:	5/15/2003
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

GLA

Websites:
There are no additional web sites.

Contacts:

Viola Tozier (Bookkeeper)

Customer Service

James Lovett (Director of Finance)

Addresses:

8549 Wilshire Blvd. #1405, Beverly Hills, CA, 90211

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