General Mercantile, Inc. ratings, reviews and complaints - Medical Supplies Retail By Telephone

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege the company is using deceptive sales tactics by contacting them by phone or sending fraudulent solicitations pretending to be the customer's regular toner supplier and attempting to ship toner for outrageous billing amounts. ~~The company responds to complaints by stating the transaction was cancelled and the customer suffured no loss. The company responds to another complaint by explaining that they believe the transaction was conducted properly the verification process was followed and a copy of the order confirmation was sent to the customer.

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Complaint Closing Statistics

0 complaints against General Mercantile, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is telemarketing sales of office supplies.

Primary Contact:	Larry Merritt (Customer Service Manager)
Business Started:	1/1/1972
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies we urge extreme caution. Request that the caller send a catalog or brochure describing the items and its pricet. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

IDSERVCO

Network Imaging

Websites:
There are no additional web sites.

Contacts:

Laurence Merritt (Attorney at Law)

James Holland (Owner)

Reputation Report

General Mercantile, Inc.

Complaints and Resolutions

Other Information