Getshoesnow.com ratings, reviews and complaints - Shoes Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they placed online orders for various shoes, however, the company failed to ship the shoes as agreed. Some customers report they received email advisories that their shipments had been delayed, but even after several weeks they allegedly still did not receive their orders. Most complainants requested refunds, but failed to receive any.

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Complaint Closing Statistics

0 complaints against Getshoesnow.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sales of shoes.

Primary Contact:	Customer Service
Business Started:	1/1/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation, the company must ship your order when promised. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. If there will be a delay, the company must give you the option to either agree to the delay or cancel the order.

If you decide to cancel your pre-paid order, the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase, the seller must adjust your account within one billing cycle.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

On December 11, 2008, we verified that the company's website is no longer operational, and is listed as "Parked Free" on Go Daddy. The company has no listed phone number, and has not responded to mailed inquiries. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Getshoesnow.com

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Shoes Retail

Addresses:

4508 A. Atlantic Avenue , Long Beach , CA, 90807

Reputation Report

Getshoesnow.com

Complaints and Resolutions

Other Information