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Gemological Laboratory of America, Inc.

  1,256 inquiries |

6433 Topanga Canyon Blvd. #168
Woodland Hills, CA 91303
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(844) 452-4367

Summer Operational Hours: 11am - 4pm

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Customer Reviews

based on 1 review.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/22/2018


I purchased a necklace and ring from a internet auction site. In the ad it stated values as set by this company. The ring they set a ESTIMATED REPLACEMENT VALUE OF $6,848.00. The pearl necklace has a ESTIMATED RETAIL REPLACEMENT VALUE of $1,975.00. I bought these for what appeared pennies on the dollar. I was curious of what type of quality this stuff was so I took it to a well know jeweler and had them both appraised. The high priced ring came to $150.00, with notations that there is a crack across the stone, a prong is broken off and the stone is not of gem quality. His appraisal for the ring is $150.00. On the pearl necklace is a freshwater dyed black peral set. The grade of the strand is STANDARD, which is of low quality. His retail estimated value came to $200.00. So the total value of GLA came to $8,823.00 and my jewelers appraisal came to a total of $350.00, a DIFFERENCE OF $8,473.00. Call me crazy, but there is no way this junk can be worth what was advertised and someone is overstating the quality of this stuff and misleading the buying public. I contacted the selling house about this and all they could say was that they contract this outfit to appraise their stuff. They have no control over what numbers are assigned to the items.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Gemological Laboratory of America, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

GLA specializes in jewelry appraising, loose diamond certificates, jewelry and gemstone quality analysis reports.

Primary Contact: Christina Cruz (CEO)
Business Started: 5/15/2003

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info



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Viola Tozier (Bookkeeper)
Customer Service
James Lovett (Director of Finance)