Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/9/2020 Emily B.

The building is packed with clients for 1 to 2 hours BEFORE a single nurse shows up

Glenwood Life Counseling Center is a drug treatment center located on Glenwood Ave in Baltimore that caters mainly to ex-heroin addicts that are trying to better their lives through methadone maintenance. The main is that the clinic opens at 8:30 on Sat mornings to begin medicating clients and on many, many occasions, the building is packed with clients for 1 to 2 hours BEFORE a single nurse shows up (ie, nurse doesn't even arrive until well after 10:30) There are, according to GW's own guidelines, supposed to be 2 nurses on premises from 8am to 1pm on Saturday. Methadone is a medication that clients NEED to avoid excruciating withdrawal symptoms, and so are essentially stuck in the building until SOMEONE arrives. Many of our jobs have been lost to this negligence. This is occurring today, 3/7/20, and occurs about once a month. Many clients come here because it is accessible and transportation isn't always easy, but the manner in which GW chooses to run it's facility is insulting and unsafe. I would like the business to treat its' clientele with respect and run like a medical facility with trained and competent medical staff that SHOW UP FOR THEIR SHIFTS.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Glenwood Life Couneling Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is drug and alcohol abuse treatment centers.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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