Globe Life and Accident Insurance Company ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

9 complaints against Globe Life and Accident Insurance Company closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
1	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Globe Life & Accident Insurance Co. provides auto, home and health insurance.

Primary Contact:	Customer Service
Business Started:	1/2/1931
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Globe Life & Accident Insurance Co.

Websites:

Contacts:

Debra Sager

Elena Sturdivant

Jason O'Neal (Assistant General Counsel)

Kelly Kinser (Paralegal)

Kelly Masters Newton (Associate General Counsel)

Addresses:

10590 Magnolia, Suite C, Riverside, CA, 92505

PO Box 268844, Oklahoma City, OK, 73126-8844

204 North Robinson Suite 300, Oklahoma City, OK, 73102

3700 S. Stonebridge Drive, Mckinney, TX, 75070

Reputation Report

Globe Life and Accident Insurance Company

Complaints and Resolutions

Other Information